Arounda

We are an Enterprise B2B SaaS provider that delivers AI solutions for Contact Centres

Design a prototype for the next generation of our AI tool.

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Define and deliver a clickable prototype of the new generation of MOJO-CX's platform that listens, acts, and learns from customer and employee interactions.

Arounda over delivered against ever-changing requirements

Our products are exceptionally complex and feature-rich, and after a slow start, I was impressed with the high levels of detail and polish for all the features.

None

I am the Research Assistant of York University

York University is a diverse community of students, faculty, and staff driving positive change. As one of the largest post-secondary communities in the world and with a uniquely global perspective, we are driven by passion and purpose as part of a forward-thinking collective bringing enduring values and new ideas to complex societal challenges. The York University staff and faculty community benefit from opportunities for career advancement, learning and development, and personal growth while creating positive change for our students and broader communities.

2-5 Employees

Arounda approached the engagement with a structured yet flexible methodology. The project began with a comprehensive discovery phase, where their team conducted stakeholder interviews across departments, including admissions officers, IT personnel, and student representatives. What stood out was their willingness to listen carefully and synthesize insights from very different user groups into a unified design direction. The scope of work included a full UX audit of our existing platforms, followed by the creation of detailed user personas and journey maps. They redesigned key flows such as application submission, course enrollment, and internal dashboard navigation for staff. Wireframes were developed and iterated collaboratively before moving into high-fidelity UI designs. In terms of deliverables, Arounda provided a complete design system tailored to our brand, ensuring consistency across current and future digital products. They also delivered interactive prototypes that allowed our internal teams to test usability in real scenarios before development. Additionally, they documented design guidelines and usability principles, which became a valuable internal resource for ongoing projects. One particular moment that highlighted their approach was during a usability testing session with a group of international students. Arounda facilitated the session and observed subtle interaction challenges that we had previously overlooked, such as confusion around terminology and navigation labels. These insights directly influenced design refinements that made the platform more globally intuitive.

The outcomes were evident shortly after implementation. Students began navigating core processes with fewer interruptions, and internal feedback from faculty indicated that administrative tools felt more streamlined and less time-consuming to use. Our support teams also noticed a decline in repetitive inquiries related to navigation issues, which suggested that the user experience had become more self-explanatory.

From a project management standpoint, Arounda demonstrated a high level of organization and transparency. Milestones were clearly communicated, and deliverables were consistently shared when expected. When adjustments were needed, they were responsive and solution-oriented rather than rigid. There were instances where our internal timelines shifted due to academic calendar constraints, and Arounda adapted without compromising the overall progress of the project.

What impressed us most was their ability to balance creativity with practicality. They didn’t just design visually appealing interfaces; they grounded every decision in user behavior and institutional context. Their team showed genuine curiosity about how a university ecosystem functions, which translated into solutions that felt tailored rather than generic.

If there is an area where they could further enhance their service, it would be in extending post-delivery support frameworks. While the handover documentation was thorough, having a more structured follow-up phase for continuous optimization could add even more long-term value, especially for institutions like ours where digital platforms evolve continuously. Overall, working with Arounda felt less like outsourcing a project and more like collaborating with a team that was invested in improving how our community interacts with technology.

I am the Founder & CEO of an information technology company

We build and scale AI automation infrastructures that help businesses reduce overhead, increase margins, and generate recurring revenue.

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2-5 Employees

The scope of work focused exclusively on the UI/UX design of our proprietary platform, for a seamless and intuitive experience for users interacting with multiple AI-driven systems. The objective was to create a clean, scalable interface that simplifies complex processes while maintaining a modern, high-performance design standard.

Speed, adjustability, strong communicators, excellent input and output, great advisors, everythying you'd expect from working with an A Class team.

Everything was done on time. The team is very structured, efficient and transparrent throughout thew entire process

Their ability to understand the brand voice and the needs of our product's users was impressive.

Honestly no. They are 10/10

I am the Marketing Coordinator of Ayalytical Instruments, Inc.

Ayalytical utilizes top global manufacturers to meet the growing needs that the industrial world demands. Whether you are looking to start a new test procedure, improve on your current performance, or simply minimize errors and increase throughput, we have the solutions to bring your facility up to standard.

2-5 Employees

Arounda undertook a complete UX/UI redesign of our core platform. Their work began with detailed user research and workflow analysis, including shadowing technicians and consulting with our internal teams. They produced comprehensive wireframes and interactive prototypes that covered desktop and tablet use. The team then developed a modern design system with updated typography, color schemes, and iconography tailored to technical users. Deliverables included a full set of responsive UI designs, clickable prototypes, component libraries for development, and visual mockups for both web and mobile applications. They also offered strategic recommendations for user onboarding and error prevention.

The results were tangible and immediate. User error rates in the platform dropped by nearly 30%, and the time to complete critical testing workflows decreased by 25%. Onboarding of new staff became faster, requiring fewer support sessions and manual instructions. The platform also received positive feedback from our technicians, who found it far easier to navigate and operate under high-pressure conditions.

Arounda’s project management was methodical and transparent. They set clear milestones, communicated progress regularly, and were highly responsive to requests for adjustments or clarifications. Even when our internal team requested last-minute revisions, Arounda integrated changes seamlessly without delaying deadlines. They struck a strong balance between discipline and flexibility.

What impressed us most was their ability to deeply understand a niche, technical industry and translate that into an elegant digital experience. They combined creative design thinking with analytical rigor, producing a platform that not only looks excellent but genuinely enhances operational efficiency. Their capacity to synthesize complex information into intuitive workflows felt exceptional and rare in the UX/UI field.

If there is a minor note, it would be around post-launch analytics support. While they delivered the design flawlessly, additional guidance on tracking and interpreting user interactions after launch could have been helpful. That said, it’s a small detail and doesn’t detract from the overall excellence of their work.

I am the Full Stack Developer of Interexy

Interexy is a leading custom software development and IT consulting company founded in 2017 and headquartered in Miami. We specialize in developing solutions for healthcare, FinTech, blockchain, tokenization, IoT, real estate, e-commerce, social networks, and beyond.

2-5 Employees

Arounda’s team took complete ownership of the design process from discovery to delivery. They began with an in-depth audit of our current product ecosystem, followed by workshops with our internal product and tech teams to understand core user behaviors. The scope of work included user research, persona development, customer journey mapping, wireframing, prototyping, and high-fidelity UI design. They also built a scalable design system that aligned with our brand and could easily integrate into our future development sprints.

After implementing Arounda’s designs, we saw immediate improvements in user retention and engagement across our primary SaaS product. Our clients found the new interfaces intuitive and clean, which in turn helped our sales and onboarding teams close deals faster. The updated design system has also streamlined internal development workflows, saving time and reducing design inconsistencies across departments.

Arounda’s project management style was exemplary. They worked in agile sprints and maintained full transparency at every stage. Weekly check-ins, design demos, and collaborative Figma sessions kept everyone aligned. Their responsiveness was commendable they were proactive in addressing feedback and never missed a delivery milestone. Even when priorities shifted mid-project, they adapted seamlessly without compromising on quality or timing.

What impressed me most about Arounda was their ability to balance aesthetics with functionality. They didn’t just make things look good they made them work better. Every design decision was backed by research and logic. Their understanding of user psychology, combined with their design precision, gave us a final product that feels both human and sophisticated. The team’s communication skills and cross-disciplinary collaboration were equally outstanding.

If I were to suggest one improvement, it would be for Arounda to expand their early-stage resourcing during discovery. Their demand for design talent is clearly high, and onboarding a few additional specialists earlier on would have accelerated some initial brainstorming sessions. However, this had no impact on the overall project success, which was delivered with exceptional quality.