Metacarbon

I’m the co-founder and CTO of Remi. We’re building a software product for e-commerce companies.

We were early in our company's journey, so we were looking to quickly prototype a lot of different concepts to get design feedback from potential customers.

Metacarbon helps execute UX/UI design. They design in Figma and incorporate our feedback along the way.

We’ve worked with an account manager, a design director, and a UX designer who executes the day-to-day design.

They reached out to us on LinkedIn.

We’ve invested about $40,000.

The partnership started in October 2022, and it’s ongoing.

They’re among the best designers I’ve worked with. When we give them a task, it’s normally done the next day, and they’re good at solving complicated problems.

They turn around deliverables and incorporate feedback quickly. We have daily check-ins during which they update us on their work, sometimes in video format or with a link to a design file. We share comments during these and also have calls every two weeks for tasks or updates that warrant longer discussions. They provide monthly roadmaps that lay out the remainder of the project.

Metacarbon’s speed is a strength.

No, we’re happy with them.

Outline the project in a consolidated brief with as much information as possible.

Aisopher is a personal philosophical and mental health guide that helps people come out of the existential struggle. We use the conversational interface and AI models to make it happen. I am a Co-Founder and CEO here.

Metacarbon helped us with the initial product marketing website design, tone of voice setup and the UI/UX for the web product.

We had been working with one of the Metacarbon founders before.

The collaboration started from the initial product ecosystem mapping and Metacarbon also asked us to go through some high level plans for years ahead in order to lay out such a scalability into the forthcoming designs of the core functionality and navigation.

Two co-founders. Max, the design director and Roman who covered the product strategy, communication and planning in our case. At some point of time we also had their product designer working along with them and the 3d artist for some marketing website assets.

Still in production, but stay tuned for some 2023 Q2 updates!

It was smooth and predictable. I really liked that. They are ready to iterate and tweak what they are suggesting if you have some concerns. The timelines were met almost each time and even in those few sprints where they were not, Roman and Max explained the objective reasons behind those delays.

They are driving the process, so it’s not about asking questions – getting answers. They are finding the ways to deliver when there are any blockers and really push the design workflow and product ideation together with our product team. Another thing is transparency and feedback loop.

Maybe bringing on board some motion designers and more illustrators would be a good idea.

I am the co-founder and owner of an online marketplace startup.

We needed support with UX/UI and product design.

We gave Metacarbon multiple briefs throughout our partnership. They were very design-centric and asked questions to understand our user personas. They used Figma to design core pages within the marketplace and innovative game controls to enhance the 3D aspect of our experience. Their various UI design prototypes helped us communicate information in easy-to-navigate, engaging, and interesting ways.

We were very well-supported by Metacarbon’s team — there was a UX/UI designer, a design director, and a co-founder of the company dedicated to our projects.

Metacarbon reached out to us via email a few times; they had a very compelling pitch, so we hired them. We’d been looking for design support for a while — finding talent that could meet our high standards as a design-driven company had been hard.

We spent $30,000–$40,000.

We worked with Metacarbon between June–November 2022. Our working relationship is definitely not done; we just don’t have work for them at the moment.

Our partners and customers were really impressed with the UX and design of the marketplace and many explicitly said they loved it — we didn’t even solicit this feedback. Much of the positive response can be attributed to Metacarbon’s work. They delivered a polished experience that communicated a strong brand through a well-designed product; it was exactly what we envisioned.

Metacarbon’s communication was great; they were prompt and responsive. They communicated clearly around delivery dates and consistently delivered on those dates — they updated us if they needed more time. They completed everything quickly. They were very professional and flexible.

Their versatility and ability to design for a wide range of challenges stood out. They were some of the best designers I’ve worked with — I’ve worked with UX/UI designers at a high level for over 10 years — Metacarbon’s team was really strong. Their design approach and level of quality were always on point. They elevated our product. Working with them was like a dream; I look forward to working with them again.

No, nothing stands out for them to improve.

I’d definitely recommend them to others in need of design support.

I'm the CEO at a venture backed startup.

We’re a seed stage startup without any in-house designers. We were in need of a design partner, initially for our branding redesign, and were introduced to Metacarbon via another YCombinator backed startup that had worked with them.

We were referred by a fellow venture backed YCombinator startup.

We’ve partnered with Metacarbon on several projects so far, spanning our general branding, some custom marketing assets, our primary landing page, and a marketing blog. After being very happy with our partnership, we engaged the team at Metacarbon to help redesign our core product as well.

We've worked with a total of 3 designers and 1 project manager/account owner.

Campfire has amazing entrepreneurs and the team of designers they’ve assembled at Metacarbon is stellar. They totally “get” our vision for the brand and the product and are both very creative with fresh ideas and complete work within the parameters that are important to us.

With Metacarbon, I don’t feel like I’m working with an agency or a consultant. I feel like we have our own amazing in-house design department.

I can’t recommend working with Metacarbon enough, especially to other early stage startups.

Nothing about the current business comes to mind, but perhaps going forward keeping the talent and service level at the same standard while scaling up.

I work as Head of Commercial for an HR tech company

Initially we only wanted their help with marketing deck design but seeing the result of their work, we decided that having a great looking sales materials with outdated website made no sense so we ask them to design a new website for us as well

We asked our network for recommendations and then reached out to them

The only guideline we've given them was to stay close to the design of our core product (in terms of colours) and the logo. As for the rest, we described the 'feel' we'd like to have by looking at the design concept which is extremely vague but we wanted them to lead this project by design without restrictions, which they did amazingly well.

We've had one main point of contact whom we've spoken to nearly daily - as for the rest, I am unsure but happy with how they've managed the project internally.

Outstanding work from start to finish.

Google Spaces (our choice). Other options were offered by them but we use Google internally

They took their time to understand what we do and offer as a company and their design reflects that. At no point we had to educate them about what we are trying to achieve.

Not really, their work exceeded expecctations