Browser London

I’m the founder of Carbonwise, an education company.

We wanted to create an educational platform on the carbon market.

Browser London helped us build the platform. We started with a discovery phase, during which they reviewed the platform's user needs and goals. They also discussed potential users, what channels they used the most, and how the platform should better reach them. Then, they proposed a design map and created an intuitive user journey.

We were in touch with René, who was in charge of managing the whole thing. He was our contact, and we had weekly check-ins with him. In the team, there were 3 to 4 other people we were in touch with. One was running some of the interviews at the beginning, doing the research. Another one was designing and working on the design.

They were a referral.

We spent around £20,000.

We worked together from January to June 2024.

Through the platform, we found sponsors within the space we’re in once the platform was launched. For example, we got a branch of Deutsche Börse that decided to support this platform. We found sponsors a few months after launch, which was great. The branding and the way everything was displayed worked for them.

They were incredibly organized. If anything, sometimes they had to chase us. They used Trello, and we communicated via Slack. Many things were delivered on Miro boards. They also used another app where we reviewed what they’d done and gave feedback.

They made the whole process simple. They did all the research, and we didn’t have to do a lot of work ourselves, so they made our lives easier. They did all the research for us, elaborated it for us, and came up with a plan straight away.

I found them really good. They did everything they promised, and we were happy with the whole thing.

Make sure you deliver feedback on time if you want the project to be delivered on time. You have to do your side of things as well. They work quickly, so you have to provide feedback quickly.

I am the Head of Digital of a non-profit company

We are an international aid organisation, providing support to those in need across the globe.

Online Search

2-5 Employees

Browser were instructed to deliver the UX and UI for our website redesign.

Handed over Figma files for implementation.

Browser did a fantastic job managing our project, delivering high quality work in a timely and effective manner. They had clear and effective communication, informing us of progress on a weekly basis and keeping us on track with timelines when things started to slip due to stakeholders on our side. Browser are very organised and professional in their management style.

The quality of work delivered was fantastic - they really do care about meeting client's needs and delivering something they are proud to put their name to.

Option for in person meetings would be nice for team building.

We were looking for consultancy and support in the web analytics area and the creation of Microsoft Power BI dashboards after the responsible teammate left the company.

Browser London provides Microsoft Power BI development and web analytics consulting services. We initially engaged with the team seeking support in mocking up and building reports in Microsoft Power BI based on our data lakes. Browser London also offers web analytics consulting. We request that Browser London track the digital flows on our website and implement tracking pixels when we have marketing campaigns running. Browser London uses technologies such as Google Analytics and Looker Studio to build reports.

We work with a Microsoft Power BI developer and a Microsoft Power BI lead who offer technical support and guidance when needed. We also work with an analytics consultant and one platform director, who help us structure our work process.

Browser London worked with a company that my manager knew and contacted the team through a referral.

We've spent around €150,000 (approximately $167,000 USD) on the project so far.

We started working with Browser London in January 2024 and will continue until at least October 2024.

Browser London provides good analytics support, although they've offered support in the area for a few months around May 2024.

I want to highlight our Microsoft Power BI developer. She has done a fantastic job. I've liked working with her because she's always in a positive mood and mindset, which is important when working with a team.

I'm mostly impressed by the Microsoft Power BI developer we work with. She's a fast learner and delivers work on time. She doesn't say things she isn't doing and does what she says on time, and I appreciate it.

I can't think of anything for Browser London to improve. I mainly work with a Microsoft Power BI developer, and she's great. However, I've seen less motivation from the analytics team. We had a knowledge transfer phase that took a bit longer to edit, and we had less communication. Still, overall, my feedback is positive.

When working with Browser London, it's important to provide precise requirements from the beginning and explain what you are looking for, whether it's support, project management, or other area. I suggest expressing in detail what you need from the consultant because Browser London has different profiles working within the group, and it will be up to them to ensure they provide a consultant that matches your expectations. My advice is to provide Browser London with as much detail as possible from the beginning to avoid wasting time.

Currently, I work for a board advisory company as a senior consultant. We advise boards on governance regarding equity, diversity, and inclusion (EDI), as well as sustainability. Our work includes board reviews, board development, and executive research.Still, I worked with Browser London at my previous company, not this one. I worked as a project manager on the talent development team of First Quantum Minerals, a global copper mining company.

The function of our team was to launch new systems to manage and assess performance and talent development. As we created bespoke systems, Browser London was in charge of the UI/UX design.

Browser London was instrumental in the design work behind numerous of our systems. For example, we launched a learning and development system, which they had a lot of involvement in its redevelopment and design update. Their team used Figma to create the required designs for these systems. Then, they liaised with our software development partner, who was in charge of doing the custom development of our systems based on Browser London's designs.

We worked with three main points of contact, as well as a fourth team member who worked with us occasionally as well. Their team included René (Managing Director), Robert (Former Product Strategist), and Andrea (Former UI/UX Designer). René was in charge of overseeing the engagement, Robert was in charge of coordinating the project, and Andrea was involved in the actual design work.

When I joined the talent development team at First Quantum, Browser London was already signed up as a supplier.

We had an annual budget of around $120,000–$150,000.

I rejoined First Quantum at the end of 2021, but I didn't start working with Browser London until I switched to a different part of the team; that was when I started working with them on a daily basis. In April 2023, I was made redundant from there. There was a big shift around the organization, and our team was split up because the company wanted to send some resources overseas, which I couldn't do.The organization split the budget we had for these projects into different things and decided to consolidate all our systems into Workday, our HR system. We were quite surprised with the decision because our systems had been well-received. However, our systems were aimed at the top 4,000 senior managers and supervisors. The organization decided to use Workday instead because they wanted a consolidated company-wide system.Although there was a time when Browser London could have kept working on our learning and development system, that project was in a finished state. Thus, after the team split up, there wasn't the same passion for delivering a new off-the-shelf system as it was when creating tailored systems. Thay's why our relationship with Browser London ended.

Browser London met our expectations really well.

We had regular meetings with Browser London to have updates, so we always felt very confident in their processes and ability to deliver a project for us. They were very trustworthy. Although the project timelines did occasionally change, this was caused because we did a lot of back and forth on our end.We always had a very detailed project plan, and Browser London always advised us when something wasn't achievable within the set time frame. On these occasions, we would alter our timeline, so it was never their fault. They were great at managing the timeline, and they didn't ever do anything to delay it.

Browser London's team was very responsive and reactive, and they took care of our needs. We were a challenging and demanding client, as we often expected things to be turned around last minute if we had a change of heart about something.Despite we weren't the easiest of clients, Browser London always stepped up to the mark, and we established a good two-way relationship. They provided feedback to me and my colleagues and kept us abreast of the situation regarding what could be achieved. I never saw them as yes-people. They were very honest, had high levels of integrity, and always wanted to do a good job.

It's difficult to pinpoint an area of improvement for Browser London. If anything, some teammates were not based in London, so whenever we wanted face-to-face meetings, they were usually overseas. It would have been great if they had an office in the London region so that we could have met in person.Besides that, there were no other areas of improvement. They were always on it, their service was great, and they were always available to answer questions, which was very helpful. Overall, they were a great partner to work with.

Have regular, frequent communication with Browser London, ensuring that there's two-way communication. Moreover, trust them; they know what they're doing and what they can deliver. It can be a very successful partnership if you work closely with them.

I’m the CEO of a software development company in the healthcare sector.

We approached them for UI/UX consultancy to update the look of our software.

Browser London provides UI/UX design consultancy for us. The team has been reviewing our software and providing us with Figma and Miro designs that we will take away and implement ourselves into the platform. We have biweekly meetings to go over their designs and collaborate on them.

We’ve been working with three members of Browser London’s team, including their managing director, a senior UI/UX designer, and a consultant.

We found Browser London through a Google search. After initial meetings with them, we sent our requirements, and they provided us with a quotation and had video meetings to understand their company and processes.

We started working together in October 2023, and the engagement is still ongoing.

My whole team and I are delighted with Browser London's work results. In addition, our customers have had a preview of these design templates that Browser London has been putting together for us, and they've said only positive things about them.

Browser London has delivered on time and within budget and communicates well with us. In terms of tools, we use Figma and Microsoft Teams.

I'd like to congratulate the whole team because they've all played equal roles in helping us through the project.

Browser London's biggest strength is their ability to listen and understand our needs. The team has delved into our customer base to learn what they want. Browser London has spent time listening to us and our target audience to understand what we need before starting the design process.

I always like to give balanced reviews, but I can't think of anything they could improve. The team is great at communicating and sticking to the budgets and deadlines. Moreover, our collaboration with them has always been good, and they don't mind going in our direction whenever we want to do something in a certain way.

Be prepared beforehand in terms of what you're trying to achieve and what to get out of the project.